Cancellation & Refunds
How to raise a cancellation or payment concern.
Updated 26 October 2026
Before you pay
Ask for the quotation, payment milestones and project-specific cancellation/refund arrangements in writing. There is no universal refund percentage or fixed processing timeline advertised on this website. Do not assume that every service or third-party payment has identical cancellation conditions.
Requesting a cancellation
Contact samresh@sm-digital.in or WhatsApp +91 78279 95121 as soon as you want to cancel. Include your name, service, quotation/invoice reference, payment date and the reason for the request. Never send an OTP, password or full card details.
Review of the request
The team will review the written agreement, work completed, any undelivered scope and agreed third-party expenses, then communicate the cancellation outcome and any eligible refund calculation. Work already completed and externally purchased services must be considered under the agreed terms and applicable law; no blanket non-refundable rule is imposed by this page.
Third-party costs
Domains, hosting, platform subscriptions, advertising spend and government or marketplace charges may have separate provider terms. Where such costs were authorised, their cancellation or recovery depends on the relevant provider and the written agreement. SM Digital cannot promise approval or reversal by a third party.
Payment errors or service concerns
For a duplicate payment, suspected payment error or a concern about delivered work, share the invoice and transaction reference so the team can investigate. If a refund is approved, the amount, method and expected processing time will be communicated in writing. Bank or payment-provider processing can affect the final credit date.
Your rights and contact
These arrangements do not remove rights available under applicable law. If you disagree with an outcome, reply to samresh@sm-digital.in with the relevant records and request a review.
Order approval, cancellation and refunds
Submitting a service request does not mean it has been approved or that payment has been collected. SM Digital reviews the order and confirms approval separately. Once approved by our team, an order cannot be cancelled by the customer through a self-service action. To request cancellation after approval, contact samresh@sm-digital.in or WhatsApp +91 78279 95121 and include your order number.
Our team will review the request, agreed scope, work already completed and authorised third-party expenses, then communicate the outcome and any eligible full or partial refund. Approval does not remove the right to request a review or any rights available under applicable law. No fixed refund percentage or guaranteed processing time is promised.
Cancelling an order does not automatically refund a payment. Approved refunds are completed through the appropriate bank or payment provider. After completion, SM Digital records the refunded amount and transaction reference. Where an original invoice exists and a credit adjustment is appropriate, a credit note can be issued against that invoice for the recorded refund, with the related service-fee and GST breakup.
A printable invoice or credit note from this website is not automatically an official GST e-invoice or e-credit note. Official IRN and signed-QR generation requires registration through an authorised Invoice Registration Portal. Contact us if you need the applicable invoice or adjustment documents.