Privacy Policy
How information is used when you contact SM Digital.
Updated 29 October 2026
Information you choose to share
Enquiries may include your name, phone number, email, business name, selected service and your message. Share only the information needed for your enquiry. Do not enter passwords, OTPs, payment-card information or identity documents in the website enquiry or FAQ chat.
Enquiry forms and WhatsApp
Forms labelled “Continue on WhatsApp” or “Enquire on WhatsApp” prepare a message for WhatsApp. You review and send that message in WhatsApp; entering a form does not itself send an enquiry to our team. Information you send is used to reply, understand your requirements, prepare a quotation and coordinate the agreed service. WhatsApp processes information under its own privacy policy.
Popup email enquiry
The optional “Request a Callback” popup sends your name, mobile number, selected service and any optional email address or message through FormSubmit to samresh@sm-digital.in when you submit it. FormSubmit processes this information to deliver the enquiry email. Do not include identity documents, passwords, OTPs or payment information. Opening or closing the popup does not send an enquiry. Contact us to request correction or deletion of your enquiry information.
FAQ chat
The current FAQ assistant runs in your browser and gives predefined service information. It is not a live agent or a general AI adviser. Its messages are not sent to our team unless you choose to contact us on WhatsApp.
Website technology and advertising
This website loads Google Ads tags, Google Fonts and some external platform icons. These providers may receive technical information such as your IP address, browser details and the page requested. Google advertising technology may use cookies or similar technology for measurement. You can manage browser cookie settings and Google advertising preferences. See Google’s cookie information and WhatsApp’s Privacy Policy.
Handling your enquiry
Service-related information is used for the enquiry and agreed work, and shared with a platform or service provider only where necessary for that work, as agreed with you, or as required by applicable law. Contact us to ask how your enquiry information is held, to request correction or deletion, or to withdraw permission for future contact. Some records may need to be retained for existing service obligations or applicable record-keeping requirements.
Questions and requests
For privacy questions or concerns, email samresh@sm-digital.in or contact +91 78279 95121 on WhatsApp. Tell us which information or enquiry your request concerns. Updates to this notice will be published on this page.
Service applications and private attachments
When you submit a GST, MSME or marketplace assistance request, we collect your contact details, business name, billing address, optional billing GSTIN, selected service and relevant information you choose to provide. GST and MSME applications offer optional PDF, JPG and PNG attachments: masked Aadhaar, PAN, electricity bill, rent agreement and NOC. Please provide only documents relevant to the requested assistance. Do not upload passwords, OTPs, bank cards or unnecessary identity information.
Application records are stored for service administration. Attachments are kept in private storage and available only to authorised SM Digital administration. Download access expires after 90 days; expired files are removed when subsequent application processing or admin order retrieval runs. Contact samresh@sm-digital.in to request access, correction or deletion. Submitting an application does not complete government registration or collect a payment. Our team confirms any further requirements and payment steps.
Transactional email and final certificates
The billing email entered with an order is used for invoice and service-document delivery. Customers do not connect an email account. Order notifications to SM Digital include contact and service details, not uploaded identity-document attachments. Final GST/MSME certificate PDFs uploaded by our team are stored privately and attached to the corresponding customer’s transactional email. Delivery status and message references are stored for service administration, duplicate prevention and order completion. Incorrect addresses or delivery failures require review. Contact samresh@sm-digital.in for assistance or data-access/correction requests.